Customer Service at Lisa's Lacies

Returns Policy

We are happy to exchange, refund, or credit any lingerie, less the cost of postage, if item is returned within 7 days of receipt. The item must not have been worn or damaged and the swing tags must still be attached. Due to Health Regulations, we are not able to exchange briefs or swimwear.

Problem with an Order?

If something is wrong with an order, we certainly want to help you. Please read the information below for more information on what to do.

If you need to cancel or change an order that has not yet been shipped, please contact us as soon as possible so that we can help you to change your order details.

Did you receive a damaged or defective item?

If the item is damaged or defective, we recommend that you contact Lisa's Lacies regarding information on how to return the item. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you. There is no cost to you involved in returning a damaged or defective item.

Did you receive the wrong item or an item you didn't order?

We recommend that you contact Lisa's Lacies regarding information on how to return the items that you didn't order. We'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you. There is no cost to you in returning an incorrect item to us.

Wondering where your order is?

You will be sent a confirmation email when your order has been shipped. The delivery times quoted on this website are provided by Australia Post. Lisa's Lacies take no responsibility for delays in delivery once your order has been shipped by us. If you have not yet received your order and think that you should have by now, email us so that we can investigate for you.

Need further assistance?

Contact Lisa's Lacies. Please include as much information as possible.