Customer Service at Lisa's Lacies

Frequently Asked Questions

How secure is my transaction?

The Lisa's Lacies online store supplies you with a secure session within our shopping 'checkout' process. You will notice a padlock icon on your browser when you enter your card details at the payment screen. This indicates that all information you enter is secured to prevent any unauthorised access.

How safe are my credit card details?

We do not transfer your details to any third party for their commercial use. Our online system automatically encrypts all your details using the latest SSL encryption standard. Once your order has been processed, your credit card details are removed.

What credit cards can I use on your site?

The following cards can be used at Lisa's Lacies: Visa, Mastercard, Bankcard, American Express.

Do I need to be a member to shop/order online?

You don't need to be a member to shop online on our website. Once you order at Lisa's Lacies, if you elect to join our mailing list, you will be able to receive up-to-date information with the latest additions and specials that we offer, as well as other benefits including, a quick checkout process, promotions and special discounts.

Do I need a credit card?

No, if your prefer to order paying via Direct Deposit or Money Order.

Do you convert my total into other currencies?

Yes. You can choose to display prices in your currency from a drop down list. This is a guide only. We will bill your credit card in Australian dollars and your card company will convert the charges for you.

We reserve the right:

- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.

- that all orders are subject to availability of stock

- to take reasonable steps to verify that the order and credit details are bona fide.